Partner Program Terms and Conditions

1. Introduction Welcome to the Grand Rapids Tech Partner Program. By participating in this program, you agree to comply with the following terms and conditions. These terms are designed to ensure a fair and beneficial partnership for all parties involved.2. Definitions

• Partner: An individual or entity participating in the Grand Rapids Tech Partner Program.
• Referral: A lead provided by the Partner that results in a sale.
• Commission: The payment made to the Partner for successful referrals.
• Channel Partner: An individual or business entity that actively promotes and sells Grand Rapids Tech's services to its clients and network. Channel partners can get paid commissions on both referrals as well as partner deals.
• Referral Partner: An individual or entity that refers potential customers to Grand Rapids Tech in exchange for a commission on successful sales. Referral partners do not sell Grand Rapids Tech's products or services but generate leads that result in sales.

3. Eligibility To be eligible for the Partner Program, you must:

• Be at least 18 years old.
• Have a valid and active business or personal account.
• Comply with all applicable laws and regulations.

4. Channel Partner Deals4.1 Engagement of Services

• Grand Rapids Tech (GRT) agrees to provide its services, including but not limited to Managed IT, software provisioning, IT consulting, technical support, cyber security, marketing, physical security installation, and phone and internet services to clients referred by the Channel Partner in accordance with the terms outlined in this Agreement.
• Channel Partners agree to actively promote and sell GRT's services to their clients and network, utilizing marketing materials provided by GRT.
• To engage in a Channel Partner Program sale, Channel Partners must first register the deal at https://www.grandrapids.tech/partner-program/register or by communicating with their GRT representative.

4.2 Commission Structure

• Silver: For each sale of GRT's services facilitated by the Channel Partner, the Channel Partner shall be entitled to receive a commission equal to 10% of the total invoice amount paid by the client to GRT.
• Gold (Over $250,000 Annual Sales): For each sale of GRT's services facilitated by the Channel Partner, the Channel Partner shall be entitled to receive a commission equal to 15% of the total invoice amount paid by the client to GRT.
• Platinum (Over $1,000,000 Annual Sales): For each sale of GRT's services facilitated by the Channel Partner, the Channel Partner shall be entitled to receive a commission equal to 20% of the total invoice amount paid by the client to GRT.
• The commission shall be calculated based on the net amount received by GRT after deducting any applicable taxes, discounts, or refunds, and shall be paid to the Channel Partner within 30 days after GRT receives payment from the client for the services rendered.
• If Gold or Platinum levels are achieved, the level may be reduced if subsequent annual sales numbers fall below the threshold.

4.3 Payment Terms

• Commissions will be paid via the payment method specified in your Partner account.
• Payments are processed quarterly, within 30 days of the end of each quarter.
• Any disputes regarding commission payments must be raised within 30 days of the payment date.

4.4 Responsibilities of Channel Partners

• Channel Partners must provide accurate and truthful information about sales.
• Channel Partners must not engage in any fraudulent or unethical behavior.
• Channel Partners are responsible for their own taxes and legal obligations.
• Channel Partners must lead all parts of the sales process including but not limited to, qualification, discovery, proposals, proposal review, follow-ups, and closing of the deal. If these requirements are not met, the deal may be treated as a Referral Deal and commissioned at the current rates as outlined in Partner Terms and Conditions.

4.5 Termination

• Grand Rapids Tech reserves the right to terminate any Channel Partner's participation in the program at any time, with or without cause.
• Upon termination, any unpaid commissions will be forfeited.

4.6 Confidentiality

• Channel Partners must keep all information regarding Grand Rapids Tech and its customers confidential.
• This obligation continues even after the termination of the partnership.

4.7 Limitation of Liability

• Grand Rapids Tech is not liable for any indirect, incidental, or consequential damages arising from the Channel Partner Program.
• The total liability of Grand Rapids Tech for any claims related to the Channel Partner Program is limited to the amount of commissions earned by the Channel Partner.

5. Referral Deals5.1 Referral Commissions

• Referral Partners will receive a commission of $50 per lead.
• Commissions are paid quarterly after the invoice is issued.
• Referral commissions are paid in a similar manner to channel partner commissions.

5.2 Payment Terms

• Commissions will be paid via the payment method specified in your Partner account.
• Payments are processed quarterly, within 30 days of the end of each quarter.
• Any disputes regarding commission payments must be raised within 30 days of the payment date.

5.3 Responsibilities of Referral Partners

• Referral Partners must provide accurate and truthful information about referrals.
• Referral Partners must not engage in any fraudulent or unethical behavior.
• Referral Partners are responsible for their own taxes and legal obligations.

5.4 Termination

• Grand Rapids Tech reserves the right to terminate any Referral Partner's participation in the program at any time, with or without cause.
• Upon termination, any unpaid commissions will be forfeited.

5.5 Confidentiality

• Referral Partners must keep all information regarding Grand Rapids Tech and its customers confidential.
• This obligation continues even after the termination of the partnership.

5.6 Limitation of Liability

• Grand Rapids Tech is not liable for any indirect, incidental, or consequential damages arising from the Referral Partner Program.
• The total liability of Grand Rapids Tech for any claims related to the Referral Partner Program is limited to the amount of commissions earned by the Referral Partner.

6. General Terms6.1 Governing Law

• These terms and conditions are governed by the laws of the State of Michigan.
• Any disputes arising from these terms will be resolved in the courts of Kent County, Michigan.

6.2 Amendments

• Grand Rapids Tech reserves the right to amend these terms and conditions at any time.