“We used Grand Rapids Tech for a wiring project to update all the network cable when relocating a large branch office. We negotiated a reasonable rate for the work and we were impressed with the attention to detail with cable management and friendliness to our staff.”
IT Support
Services
Reduce Downtime and Technology-Related Costs for Your Business.Downtime due to technology is costly to your business, not to mention the additional expense of technology repair when things go wrong.
At Grand Rapids Tech, we offer IT support in three classes:
- Onsite Troublshooting
- Project-based Services
- Managed Services Plans (MSPs)
Small businesses need professionals to turn to when technology poses challenges. Above all, we work to reduce stress and maximize value.
We can provide project based services like installing servers, new PCs, upgrading software, installing new wireless access points, installing new firewalls, and much more.
Our plans provide your business with cost-effective protection from viruses, malware and other catastrophic technology system failures. As a result, our customer’s tech problems are often fixed remotely before they are even noticed, providing them the freedom to grow their businesses without interruption.
Onsite Troubleshooting & Projects
Break & Fix IT Support is a model that some of our clients still prefer. We are happy to perform onsite visits to troubleshoot PC, software, and network issues. However, in the case of frequent service needs, this may make it more difficult to anticipate costs– it’s always a smart move to enroll in a Managed Services Plan that works for your business.
Here are some pros and cons to this model of service.
Pros:
- Usually more affordable short-term
- Works well for projects
Cons:
- Typically not monitored for security, failure points, hardware issues, malware, etc
- Higher potential for file loss
- Higher potential for malware infections including ransomware, phishing, trojans, and more
Managed Services Plans
Managed Services Plans or MSPs are the way things are moving forward. This allows us to keep an eye on your network, servers, computers, and mobile devices by continuously monitoring for changes, security risks, malware, backup states, and more.
Processes like data backups, malware removal, and software updates are automated by Grand Rapids Tech. As a result, we ensure that your devices run smoothly and with limited downtime.
We offer hybrid or unlimited support packages. Of course, there are some pros and cons regarding this type of support.
Pros:
- Up to unlimited, free, remote support
- Fully monitored backups, malware detection, hardware health, and more
- Highly advanced anti virus and software firewall solutions
- More cost effective long term- Reduces employee down time, reduced need for data recovery, etc.
Cons:
- Can be more expensive short term
What They Say
Our clients will say it, but you should find out for yourself…
“I would gladly recommend Grand Rapids Tech to anyone. I called them on Wednesday morning. They came out that same afternoon to check things out, and he got me in. The next day, the job was completed!”
“Grand Rapids Tech has been great to work with. They are very Responsive, Knowledgeable, and extremely Professional. Keep up the good work!!”
“Grand Rapids Tech is always available to help when I need it! Computer crash, virus attack or even if you need a website! They're a one stop shop for tech in West Michigan!”
“A client recommended Grand Rapids Tech to us. We have been very pleased with their technical work and attentiveness to our employee’s questions and concerns.”
“Our company, Global Wealth Solutions, LLC, has worked with Grand Rapids Tech for the last 6 years...You will not be disappointed with Grand Rapids Tech, they are a 5 star company.”
“My company 42 North, LLC has been using Grand Rapids Tech for over a year now. Justin and his team are very professional and knowledgeable. After a couple years of using other companies and being not happy, we were happy to find Grand Rapids Tech.”
“The folks from GR Tech have done a great job supporting our users and improving our network infrastructure. They consistently respond quickly to support requests and get issues resolved. I highly recommend Grand Rapids Tech to provide reliable and high-quality IT support services.”
“...reliable, on time, gives honest quotes, and does good quality work!”
Contact
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