IT Support
Services

IT SUPPORT SHOULD BE THERE WHEN YOU NEED IT

We provide IT Support for all your business technology needs. Everything from remote monitoring, to hardware repair and replacement. Our IT support is fast, effective, and professional. Let our information technology professionals support all your IT needs.

238 minutes. That’s how much down time the average IT interruption causes per day.

01 IT Support

Technology will fail and there’s no way to completely prevent it. Cybercrimes are becoming more and more prevalent by the second and, according to Forbes, its estimated that up to 90% of businesses that face a cyberattack will go out of business and around 58% of those attacks are on small businesses. Downtime due to technology is costly to your business, not to mention the additional expense of technology repair when things go wrong.

Managed service providers stand with you to mitigate the frequency and duration of these failures – getting you back online as quickly as possible.

Another benefit of having a managed service provider on your team, when something does go wrong, we can help you implement steps to prevent it from happening in the future.

At Grand Rapids Tech, we offer IT support services a few ways:

Small and Medium sized businesses need professionals to turn to when technology poses challenges. Above all, we work to reduce stress and maximize value.

We can provide project based services like network installation, server installation, PC sales & upgrades, software upgrades, wireless access point installation, firewall installation, and much more.

Our managed services plans provide your business with cost-effective protection from viruses, malware and other catastrophic technology system failures. As a result, our customer’s tech problems are often fixed remotely before they are even noticed, providing them the freedom to grow their businesses without interruption.

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Onsite Troubleshooting | Remote Support | Managed Service | Cloud Solutions

02 Managed IT Services

Managed IT Service Plans are the way things are moving forward. This allows us to keep an eye on your network, servers, computers, and mobile devices by continuously monitoring for changes, security risks, malware, backup states, and more.

Processes like data backups, virus removal, malware removal, and software updates are automated by Grand Rapids Tech. As a result, we ensure that your devices run smoothly and with limited downtime.

We offer hybrid or unlimited support packages. Of course, there are some pros and cons regarding this type of support.

Pros of a Managed Services Plan:

  • Up to unlimited, free, remote support
  • 24/7 monitored backups, malware detection, hardware health, and more
  • Highly advanced anti virus and software firewall solutions
  • More cost effective long term- Reduces employee down time, reduced need for data recovery, etc.

Cons of a Managed Services Plan:

  • Can be more expensive short term
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Remote Monitoring | 24/7 Backups | IT Support | Managed Endpoint Detection and Response | 24/7/365 EDR Monitoring and Response |

03 Break / Fix

Break / Fix IT Support is a model that some of our clients still prefer. We are happy to perform onsite visits to troubleshoot PC, software, and network issues. However, in the case of frequent service needs, this may make it more difficult to anticipate costs – it’s always a smart move to enroll in a Managed Services Plan that works for your business.

Pros of Break/Fix IT Services:

  • Usually more affordable short-term
  • Works well for projects

Cons of Break/Fix IT Services:

  • Typically not monitored for security, failure points, hardware issues, malware, etc
  • Higher potential for data and file loss
  • Higher potential for malware infections including ransomware, phishing, trojans, and more
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Break / Fix | Per-Project | No-contract | Limited

04 IT Support Projects

Every business in Greater Grand Rapids or anywhere in Michigan will require IT Projects to be completed from time to time. There are many different types of IT Support Projects out there; some of them are onsite and others can be performed remotely. IT Support Projects are needed for the following reasons:

  • New Servers
    • Server configuration
    • On premise server replacement
    • On premise to cloud server migration
    • Server replacement with Software as a Service (SaaS)
  • New Computers
    • New users/ employees starting
    • Monitoring and replacement of desktops and laptops
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Server Replacement | Cloud Migration | Computer Replacement | Network Installation | Security Cameras | Access Control

Client Testimonials

Our clients will say it, but you should find out for yourself…

My business used Grand Rapids Tech to build a website. They did a fantastic job with every aspect and were very professional and helpful!

Kyle Miller

Founding Partner

Easton Craft
We recently switched to Grand Rapids Tech for IT support for our Veterinary Clinic. They have been very quick to respond to our concerns and have actually solved our issues, unlike other IT companies that we have used in the past. The technicians are all prompt, professional .....

Erin K

Practice Manager

Jelsema Veterinary Clinic
Great Company! Got us up and running and are keeping us running! I would highly recommend!

Garrett Adams

Practice Manager

Derm Institute of West Michigan
I just had a new network installed by Grand Rapids Tech, I'm very impressed with the service from Justin and Dave and the outcome. They did what was promised, on time and on budget, also went above and beyond my expectations. Highly recommend!!!

Paul Bybee

Technology Manager

New Hope Lutheran Church
We've been working with GR Tech for 5 years. Initially they helped us with a problem that other IT companies could not figure out. We've continued to use them for multiple projects over the years and most recently we had to move our office. Justin and his team executed the move flawlessly. ...

Cory Roy

National Sales Manager

Future Steel Buildings
We had Grand Rapids Tech do our complete install of IT from ground up. Very fast and clean work. They also helped with our phones moving from landline to VOIP. Now, when we have a problem with our printer, IT, or phones, it's one phone call! Very helpful! Thank you Grand Rapids Tech...

Wadell & Reed

Owner

Waddell & Reed
I know little about "tech" and everything I needed was identified, explained and installed perfectly. Anytime I have needed support, they are typically back with me in minutes and the issue resolved quickly and inexpensively. I could not ask for anything more and they have my highest recommendation.

William Decker

Owner

Law Office of William Decker
Positive: Professionalism, Quality, Responsiveness, Value Knowledgeable and efficient.

Richard Ruzich

President & CEO

Iliad Epic Grow
...reliable, on time, gives honest quotes, and does good quality work!

Victoria VanWynsberghe

Cosmetologist

Heidi Christine's Salon & Spa
We used Grand Rapids Tech for a wiring project to update all the network cable when relocating a large branch office. We negotiated a reasonable rate for the work and we were impressed with the attention to detail with cable management and friendliness to our staff.

Dan Ribbens

IT Technician

Goodwill of Greater Grand Rapids
I would gladly recommend Grand Rapids Tech to anyone. I called them on Wednesday morning. They came out that same afternoon to check things out, and he got me in. The next day, the job was completed!
Grand Rapids Tech has been great to work with. They are very Responsive, Knowledgeable, and extremely Professional. Keep up the good work!!

Tom Girardot

President | Senior Loan Officer

Team Mortgage Company
Grand Rapids Tech is always available to help when I need it! Computer crash, virus attack or even if you need a website! They're a one stop shop for tech in West Michigan!

Erik Schoof

Owner

Postcard GR
A client recommended Grand Rapids Tech to us. We have been very pleased with their technical work and attentiveness to our employee’s questions and concerns.

Fiona Beck

Operations Manager

Williams & Beck, Inc
Our company, Global Wealth Solutions, LLC, has worked with Grand Rapids Tech for the last 6 years...You will not be disappointed with Grand Rapids Tech, they are a 5 star company.

Mike Reinhart

President and Owner

Global Wealth Solutions, LLC
My company 42 North, LLC has been using Grand Rapids Tech for over a year now. Justin and his team are very professional and knowledgeable. After a couple years of using other companies and being not happy, we were happy to find Grand Rapids Tech.

Ryan Lahaie

Principal | Lead Designer

42˚ North Architecture + Design
The folks from GR Tech have done a great job supporting our users and improving our network infrastructure. They consistently respond quickly to support requests and get issues resolved. I highly recommend Grand Rapids Tech to provide reliable and high-quality IT support services.

Peter Anzalone

Information Systems Manager

H. D. Hudson Manufacturing

Contact Us

You can also send your message to support@grandrapids.tech.

Location

Located in Comstock Park – just North of Grand Rapids, MI.

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