IT Support
Services

Technology will fail and there’s no way to completely prevent it. Cybercrimes are becoming more and more prevalent by the second and, according to Forbes, its estimated that up to 90% of businesses that face a cyberattack will go out of business and around 58% of those attacks are on small businesses. Downtime due to technology is costly to your business, not to mention the additional expense of technology repair when things go wrong.

Managed service providers stand with you to mitigate the frequency and duration of these failures – getting you back online as quickly as possible.

Another benefit of having a managed service provider on your team, when something does go wrong, we can help you implement steps to prevent it from happening in the future.

At Grand Rapids Tech, we offer IT support services a few ways:

• Break Fix Hourly Services
• IT Projects
• Managed IT Services Plans
• Monthly Retainers

Small and Medium sized businesses need professionals to turn to when technology poses challenges. Above all, we work to reduce stress and maximize value.

We can provide project based services like network installation, server installation, PC sales & upgrades, software upgrades, wireless access point installation, firewall installation, and much more.

Our managed services plans provide your business with cost-effective protection from viruses, malware and other catastrophic technology system failures. As a result, our customer’s tech problems are often fixed remotely before they are even noticed, providing them the freedom to grow their businesses without interruption.

Managed IT Service Plans are the way things are moving forward. This allows us to keep an eye on your network, servers, computers, and mobile devices by continuously monitoring for changes, security risks, malware, backup states, and more.

Processes like data backups, virus removal, malware removal, and software updates are automated by Grand Rapids Tech. As a result, we ensure that your devices run smoothly and with limited downtime.

We offer hybrid or unlimited support packages. Of course, there are some pros and cons regarding this type of support.

Pros of a Managed Services Plan:

• Up to unlimited, free, remote support
• 24/7 monitored backups, malware detection, hardware health, and more
• Highly advanced anti virus and software firewall solutions
• More cost effective long term- Reduces employee down time, reduced need for data recovery, etc.

Cons of a Managed Services Plan:

• Can be more expensive short term

Break / Fix IT Support is a model that some of our clients still prefer. We are happy to perform onsite visits to troubleshoot PC, software, and network issues. However, in the case of frequent service needs, this may make it more difficult to anticipate costs – it’s always a smart move to enroll in a Managed Services Plan that works for your business.

Pros of Break/Fix IT Services:

• Usually more affordable short-term
• Works well for projects

Cons of Break/Fix IT Services:

• Typically not monitored for security, failure points, hardware issues, malware, etc
• Higher potential for data and file loss
• Higher potential for malware infections including ransomware, phishing, trojans, and more

Every business in Greater Grand Rapids or anywhere in Michigan will require IT Projects to be completed from time to time. There are many different types of IT Support Projects out there; some of them are onsite and others can be performed remotely. IT Support Projects are needed for the following reasons:

• New Servers
  • Server configuration
  • On premise server replacement
  • On premise to cloud server migration
  • Server replacement with Software as a Service (SaaS)

• New Location
  • New network installation
  • New internet and phone service
  • New cameras and access control

• New Computers
  • New users/ employees starting
  • Monitoring and replacement of desktops and laptops