Our Projects

County Wide Phone Service Implementation

Michigan County Wide Phone Service Implementation

In 2020 when a larger county in Michigan reached out about phone service, we were certainly interested in helping them out. They said they had over 2000 phones and were looking for a new phone service to support that many phones. We said, no problem! We are partners with just about every phone and internet service provider in the country, not to mention in Michigan, so we started talking to all of our phone service partners. We settled on working with RingCentral on the deal. They worked with us to come up with a 91 page response to the county’s RFP. After around 6 months of back and forth, we came to a final agreement and closed on the agreement.

We ended up with:

  • Nearly 2000 phone lines/ users on the RingCentral platform and growing
  • Over 1200 desk phones
  • Porting hundreds of phone numbers from various providers to RingCentral
  • Replaced aging on premise phone systems at over 30 locations with modern, hosted, geo redundant solutions
  • Our professional services team walked the County IT and users/ employees through the install and implementation over a 6 month period
  • Adding tons of new features and integrations that were never possible on their old legacy systems
  • Significantly improved function and efficiency of county employees

Long story short, everyone is happy. We are just glad we got to help! If you are looking to replace your county wide phone service or phone service for any business, school or government agency, Grand Rapids Tech can help and we have the experience. If its phone service, internet service, cabling, network engineering, managed IT, or anything of the sort to increase your communication capabilities and efficiency, you came to the right place.

Grand Rapids Tech- Your partner for everything tech, marketing and security. Call us today at (616) 229-9840.

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