Support Ticket

Need help? Just fill out this form and one of our techs will reach out to you.

General Info

Support Info

Managed Service Clients
Remote Support

The following instructions are for clients currently being assisted by one of our technicians.


Welcome to the Grand Rapids Tech remote support portal. We proudly offer remote services to MSP Clients that need a fast resolution to their tech needs!

If you’re not already on the line with a technician, please contact support using one of the following methods:

Phone: (616)-229-9840

Step 1: Download the Grand Rapids Tech Support File

Step 2: Run the Downloaded Installation File

Launch the downloaded installation file. Accept the license terms and conditions.

Upon running the download file, you will be asked to accept the license terms and conditions. Check the acceptance box and click Install.

Remote Support Installation

The installation will continue. This may take a few minutes.

Remote Support installation complete!

Once the installer is complete. Click the Launch button and the application will launch in a few seconds.

Step 3: Launch the App

Allow App when prompted by Windows Firewall

The first time you launch the support app, the Windows Firewall will prompt you for access. Click the Allow Access button.

Launch the Grand Rapids Tech IT Support App

After the application has finished launching, you will need to give your IT support technician the My ITarian ID and the Password on the screen to begin your session.

Contact Us

You can also send your message to


Located in the heart of Creston – just North of Downtown Grand Rapids, MI.