Get Support

Instructions

Welcome to the Grand Rapids Tech remote support portal. We proudly offer remote services to MSP Clients that need a fast resolution to their tech needs!

If you’re not already on the line with a technician, please contact support using one of the following methods:

Email: support@grandrapids.tech
Phone: (616)-229-9840

Step 1: Download the Grand Rapids Tech Support File

Step 2: Run the Downloaded Installation File

Upon running the download file, you will be asked to accept the license terms and conditions. Check the acceptance box and click Install.

The installation will continue. This may take a few minutes.

Once the installer is complete. Click the Launch button and the application will launch in a few seconds.

Step 3: Launch the App

The first time you launch the support app, the Windows Firewall will prompt you for access. Click the Allow Access button.

After the application has finished launching, you will need to give your IT support technician the My ITarian ID and the Password on the screen to begin your session.